Conference

TCEurope Colloquium 2017
Feb
11
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TCEurope Colloquium is a one day, free conference about technical writing. This year, the colloquium will be held on April 7th in Helsinki, Finland. The conference is a great chance to meet like minded professionals from all over Europe. The conference is also a great place to keep up to date with the latest trends in technical communication from both new and experienced speakers!

Complex Tasks, UXD and Service Design
Jun
24
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In the previous post I have given my view of the way different content systems are going: merging toward a single system that serves the correct content for the user. This is just part of the changes we face, as User Experience Design (UXD) and Service Design...

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Help, Knowledge Bases and Intelligent User Assistance
Jun
18
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The following is a situation that may be all too familiar to many authors: there are manuals in print, online help, training manuals and a support site with a knowledge base. Fortunately, the print manuals and the help are being single sourced. But what about the knowledge base?

In my experience, knowledge bases are frequently separate applications that are being updated by support consultants. With luck, the support consultants reuse content from the manual, but much too often do...

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Challenges and Opportunities in the Decade Ahead
Jun
17
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June 12th 2013 was marked by AdobeDay 2013. Colum McAndrew has provided a wonderful overview over the main presentations off the day on his blog. As Colum noted, the panel discussion started late, so there was too little time for a thorough discussion.

In this post I will work out the points I want to expand on my views of the challenges and opportunities in...

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